Account Management Representative Account Management Representative

  • Department: Communication Center
  • Reports to: Inbound Service Manager
  • FLSA Status: Hourly

Summary:

Accountable for assigned major accounts to ensure quality and customer support. This position handles escalation concerns and determines resolution. Routinely meets with account customers.

Essential Duties and Responsibilities:

  • Responsible for specific voucher accounts to ensure quality of service
  • Attend meetings with accounts and make presentations.
  • Take escalation calls and research and respond to customer concerns
  • Enter and maintain account standing orders
  • Keep various records on accounts to ensure quality of service
  • May take phone order requests and enter into dispatching systems
  • Research customer concerns and respond in writing or by phone
  • Recommend service improvements
  • Other duties as assigned.

Qualifications:

  • Intermediate computer skills
  • Type 30 wpm
  • Good verbal and written skills
  • At least three years in a customer service position
  • Good problem solving, attention to detail and time management skills
  • Ability to facilitate meetings and present information

Education/Experience:

  • High school diploma or equivalent, some college preferred
  • At least three years in a customer service position
  • Experience in managing customer accounts preferred

Fax your resume to: 602.200.5519