Customer Service Representative no Sales or Collections
- Department: Operations - Customer Solutions Center
- Reports to: Inbound Manager
- FLSA Status: Hourly- w/shift differential if applicable
Essential Duties and Responsibilities:
- The candidate must be dependable, courteous, like helping others & know how to make a good first impression.
- Receives and responds to customer inquiries
- Provide exceptional quality of service and assist all customers.
- Adhere to meet or exceed expectations.
- Answer all incoming calls and enter trip requests with little or no errors, as well as direct calls for administration. And answer all incoming calls with approved scripting.
- Check rates for potential passengers and provide general information on services.
- Answer all inquiry calls and research customer concerns and provide information to the dispatcher.
- Stay current on all service policies, procedures and training updates.
- Excellent attendance and punctuality.
- Candidates have an excellent opportunity for training and continuous coaching.
Qualifications:
- At least six months customer service experience.
- Type 30 words per minute with 90% accuracy.
- Available to work all schedules.
- Good computer skills along with a "can do" attitude.
- Strong listening and verbal and written skills.
- Demonstrates teamwork, problem solving skills and a professional attitude.
Education/Experience:
- High school diploma.
- Previous customer service experience is beneficial.
Language Skills:
- Bilingual a plus but not required.
Fax your resume to: 602.200.5505
